Frequently Asked Questions (FAQ)
About Our Products
1. What makes your products unique?
Our garments, shoes, and bags are crafted from carefully selected antique textiles sourced from around the world. Each piece is one-of-a-kind, blending the heritage and character of antique materials with modern, unisex designs. No two items are ever alike.
2. What are “energy jewellery” pieces?
Our energy jewellery is designed with intention, using natural materials such as gemstones, crystals, and metals, believed to promote balance, positive energy, and well-being. You can fine detailed explanation on every product page.
3. Are your garments suitable for all genders?
Yes! All our garments are unisex, designed to be versatile and inclusive, allowing everyone to express their individuality.
4. Do antique textiles have imperfections?
Yes, antique textiles often have signs of past use, such as small marks, wear, or slight fading. These imperfections are part of their unique story and charm. You can view these details closely by zooming into the product photos on our website.
5. Are your shoes and bags handmade?
Yes! Our shoes and bags are handcrafted by skilled artisans, combining antique textiles with durable, high-quality materials to create functional and beautiful designs.
Sizing and Care
6. How do I choose the right size?
Our jackets are one size and are cut for loose fit. For other garments and shoes we provide a detailed size guide on each product page. If you’re unsure, feel free to contact us for assistance.
7. How should I care for my garment or bag?
Given the delicate nature of antique textiles, we recommend:
• Garments: Dry cleaning is recommended for all Karatoyaa pieces. Avoid direct sunlight and water for extended periods. Due to natural origin of the dyed garments have a tendency to bleed the colour.
• Bags and shoes: Spot clean with a damp cloth and store in a cool, dry place.
Specific care instructions are provided with each item.
Shipping and Returns
8. Do you ship internationally?
Yes, we ship worldwide! Orders are dispatched from the EU, and delivery times vary depending on your location.
9. How long will it take to receive my order?
• EU Orders: 3–7 business days
• International Orders: 7–14 business days
Please note that delivery times may vary due to customs or external delays.
10. What is your return policy?
We accept returns or exchanges within 14 days of delivery, provided the item is unused and in its original condition. Due to their unique nature, we cannot accept returns on jewelry or one-of-a-kind items unless they arrive damaged or defective. For full details, see our Returns Policy.
11. Will I have to pay customs or import taxes?
International customers may be subject to customs duties or taxes upon delivery. You will see a full price at the check out based on your delivery location, that includes duties and taxes.
Ordering and Payments
12. What payment methods do you accept?
We accept major credit/debit cards. All transactions are processed securely.
13. Can I request a custom order?
We do not offer custom-made items. Each product is unique and made from limited antique materials, which means we cannot replicate or tailor specific designs.
14. How do I know my order has been placed?
Once your order is confirmed, you’ll receive a confirmation email with details. You’ll also receive a tracking number once the order is shipped.
Sustainability and Ethics
15. Are your products sustainable?
Absolutely. By repurposing antique textiles, we give new life to materials that might otherwise be discarded, reducing waste and preserving heritage craftsmanship.
16. How do you ensure ethical practices?
We collaborate with skilled artisans and small family runned workshops, ensuring ethical working conditions.
17. How can I get in touch?
For any questions, reach out to us via:
• Email: karatoyaa@karatoyaa.com
• Contact Form: Available on our Contact Us page
We’ll respond within 24–48 hours.
18. Do you have a physical store?
we have a showroom in the beautiful city of Prague, so if you are around you are welcome to come and meet us.
If you have any other questions, don’t hesitate to contact us. We’re here to help!